A: Yes. We use only top quality antiviral bactericidal detergents, non-toxic, bleach-free and food industry certified in our fogging machine. We can ensure you that they are very powerful effective against a broad spectrum of viruses and in same time it is 100% environmentally friendly and safe for children, pet’s even plants.

A: No. There are no special preparations necessary. Only please make sure that eXteam will have unobstructed access to the areas that need to be sanitised.

A: Yes, please, but this is only for Antiviral Sanitisation And Disinfection Service, for other our services it is not necessary. All chemicals and solution using of eXteam are 100% Eco-friendly and government approved, but following the manufacturer prescription it would be best to keep some distance for about an hour after application of the solution.

A: The time can vary depending on the size of the room and carpet/upholstery condition. Because we are using the very latest technology in carpet and upholstery cleaning the duration of our process is fairly short.

As a sample a 1 room carpet cleaning can take around 30 minutes to do and a 3 room carpets cleaning should take around 1 hour. Bigger property with 4-6 rooms of carpet cleaning should take around 1.5/2 hours.

Upholstery cleaning usually takes around 45 minutes for a 2-seater and up to 1.5 hours for an L shaped sofa or 2 hours for a 6-seater corner sofa.

A: Yes. We can offer both residential and commercial detergents and spraying effective against Salmonella, MRSA, T.B., Flu Virus, SARS (Covid-19), E.coli, HIV (AIDS), Hepatitis, and Influenza A.

A: There are no special preparations necessary. We can move and clean under some of your furniture at no extra cost and then put them back to place on protective pad if needed. If you remove all items off and out of your furniture like lamps, books or plants prior to us arriving will be much quicker our eXteam with the cleaning process. There are several items we do not move like: pianos, TV, electronics, dressers with mirrors, pool tables etc.

We always request that customers remove as much as possible that may be taken from the rooms where the carpet cleaning will take place.

Please double-check that any pets are safe and secure, as the front door will be open for the hoses to pass through to our equipment and vehicle!
It is very important to know that we would require access to electricity and if possible hot water.

A: eXteam highly recommend Steam Cleaning method, but there are some carpets required Dry cleaning only that we always check before we start.

A: Because of the super power of our machines, it only takes around 2 hours for the carpet to completely dry. The drying time can be affected by humidity, temperature and air flow to the carpets. We also can offer a free Air mover to speed up to drying.

A: No, some stains because of different reasons (the stain been treated before us or damage to the fibres) it’s impossible to get removed completely, but we never give up, and sometimes the result is extremely good, always we do our best before we leave.

A: We use top of the market Eco-friendly cleaning materials and chemicals and our eXteam is highly trained. Anyway accidents happens to everyone, eXteam is fully Public Liability and Employee Liability insured.

A: For your peace of mind you will receive with any of our eXtreme service 100% Satisfaction Guarantee. This means that we will arrange free re-clean for you in case the initial service failed in some aspect until your full satisfaction.

PLEASE NOTE: In some cases for example heavy wear and tear or another reason, cleaning effect can’t be subject of guarantee, of course you will be fully informed in advance at our free inspection.

A: We accept bank transfer, PayPal, cash on completion or credit/debit cards – all eXteam carry secure card machines for easy payment.

A: Yes, professional oven cleaning is included on our end of tenancy cleaning service.

A: We can offer professional carpet cleaning if required on additional charge, please just contact us for a free quote.

A: For any of Residential or Commercial cleaning services eXteam will follow the list of cleaning tasks you have provided based on your priorities and the duration you have booked.

A: eXteam domestic cleaning service include: clean bedrooms, sanitise bathrooms, clean and disinfect the kitchen, dust off living room, wipe hallways and staircases.

Please NOTE: Professional and thorough oven cleaning is not included in the service, but is available upon request for an additional charge.

A: Scotchgard is a product used to protect fabric, upholstery, and carpets provides a protective shield that surrounds each fiber and blocks water or oil-based stains, resists soiling, and keeps your carpet and upholstery looking newer for longer. And on top of that protection something very important, Scotchgard will not affect the way your sofa or carpet feels and looks.

A: A light vacuuming throughout the traffic zones is advised, especially if you have pets. That’s to keep us from spreading allergies from one property to the another, and it allows us to concentrate on the cleaning service that you are paying for!

A: There are a lot of benefits of using a carpet/upholstery cleaning expert. A professional carpet cleaning expert knows how to clean properly your carpets without harming them. Trained carpet cleaning expert can make your carpets again clean and looks like new using suitable equipment and chemicals. Using a professional carpet cleaning service rather of cleaning it yourself would save you time as well. Book with us, it is easiest way. Then, sit and relax because our fully trained and insured experts will get to work using industry leading equipment to get the best results.

A: Our first priority is to work around the times that are most suitable for you. As soon as it is convinient for you we arrange a free survey to ascertain your needs and to confirm the booking. You can make an appointment for an urgent inquiry, such as sickness, blood, or urine, so we can treat it as quickly as possible and make it safe and sanitised. It is always best to contact us as soon as possible if you have a particular time frame in which you would like your carpets cleaned. We can get booked up a few weeks in advance, so don’t wait until the last minute to contact us.

A: In general, it takes around 30 minutes per room, depending on how dirty the carpet is and how much furniture needs to be moved. We would also recommend that you allow extra time if there are any stains. After booking in, we will tell you what time our technician will arrive. To ensure our technician gets the best results for you, we recommend allowing a little extra time in your schedule.

A: Depending on the type of carpet to be cleaned and the type of clean we are required to perform, we use a different cleaning method. Hot water extraction and encapsulation are our two main methods. As these are two of the most popular carpet cleaning methods, we tend to choose one of them based on the needs of our clients. To achieve the best result for our clients, we are highly trained in all carpet cleaning methods.

In this method, the carpets are cleaned with a high-powered, pressure-driven machine and wand. In areas that are heavily soiled or commercially used, this is a great process.

Cleaning and scrubbing carpets using this portable, low-moisture, low-noise procedure is called encapsulation. This method works great for most domestic carpets since it uses minimal water and gives great results! 

A: You can remove unwanted stains from the carpet by using the correct method and your carpet will last a lot longer. There are different reactions and behaviors between different carpets and fibres. It is not recommended to use excessive amounts of water on wool carpets, for example. As a result, we like to assess the carpets first in order to determine which method will produce the best results. 

A: The benefits of hiring a professional are numerous. Technicians trained in carpet cleaning can remove stains without damaging your carpet. The right equipment and chemicals can help your carpet look fresh and clean. By hireing us you will also save time. We have been in business for a long time, so we have the knowledge and expertise to ensure the best results. 

A: No not at all. It actually does the opposite it helps to prolong the life of your carpet! Consider carpets as filters. Filters will break if they are not emptied and cleaned regularly. Carpets are no different. Do not let your carpets go unclean for too long, because dirt and bacteria will build up and destroy the fibres. Using a professional allows you to feel confident they are using specially designed equipment and products to prevent damage to your carpets, which will in turn extend the life of your carpets. By professionally cleaning your carpet, you will be able to eliminate dust mites, bacteria, and other allergens that can lead to colds and other respiratory ailments. 

A: If you have pets or children, you may need to have your carpets cleaned more regularly than once every 6 to 12 months to keep them looking their best.

A: The benefits of professional carpet cleaning include extending the life of the carpet, making the environment healthier, and eliminating heavily worn areas. Dirt removal is a big benefit, but the carpets can also be sanitized and sterile as well as looking great!

A: As a family run business, we know how important it is to provide products that are safe for children and pets, which is one of the main reasons we are so careful about the equipment and chemicals that we use. We only use superior reputable products that have been tried and tested to give you the best performance.

A: To facilitate our technicians, we ask where possible for fragile and valuable items to be relocated to a safe area Prior to vacuuming, we urge you to remove small items of furniture from rooms to make the area as clear as possible for them. Parking, water, and an electrical outlet are also necessary for our technicians to complete the job. And final tip, it is always a clever idea to write down any areas of concern so you can make sure none are missed by the technician.

A:  Where possible, it’s always helpful to remove any items of the floor, leave the rest to us!

A:  You are not required to hoover your carpets beforehand as anyway all our carpet cleaning processes require a skilled professional hoovering. However, if you would like to remove most of the dust from them, feel free to vacuum your carpets. 

A: We cannot guarantee to remove all stains, however we are stain removal specialists by having been totally trained and certified for using the latest and best equipment and products. We use different types of products and techniques depending on the drink stain to get the best outcome for our customers. It is the same with the food stains, depending on it we use different techniques to remove it
successfully.

A: We cannot guarantee to remove all stains, however we are stain removal specialists by having been totally trained and certified for using the latest and best equipment and products. We are experts for cleaning and sanitising carpets with stains e.g. blood, urine and sickness. A tip from us is to call professionals as fast as you can when a stain like this occurs and to avoid putting any household products or remedies on it as it can cause more damage making it even harder to remove the stain.

A: We cannot guarantee to remove all stains, however we are stain removal specialists by having been totally trained and certified for using the latest and best equipment and products. Make up stains are common for us and we are very skillful with dealing with stains like this. We would recommend putting any household products or remedies on it as it can cause more damage making it even harder to remove the stain. Some make up stains can be harder to remove than others, it depends on the colour/ dye etc. and type of carpet it has stained, but we always try to get the best results possible.

A: Usually drying time is 30 minutes to one hour however this depends on the carpet cleaning procedure that is used for your carpets. 

A: Because in most cases we use a low liquid system to clean your carpets, this signifies that you can put furniture on your carpet right away. However, there are some exceptions! If your furniture has varnished wooden feet or brass feet, this can stain the carpet as it can react with the moisture, so the best way is to wait until the carpet is entirely dry before putting items like this directly back onto the carpets.

A: Certainly. We advise that all our customers get stain protection procedure! The stain protection supplies a fence that stops stains fully penetrating the fibres of the carpet which then causes permanent stains and makes it much effortless to maintain. Stain protection is amazing for everyone with children, pets or expensive or natural fibred carpets. However, it is not guarantee that the spillage or mark will not leave a permanent stain, but it helps to reduce that risk for you. 

A: This is depending on the number of areas, that you are having carpet cleaned. The best idea is to get a free quotation by calling or emailing or you can fill out one of our contact forms on our website. After that, we will ask some questions about the work you would like us to get done and arrange a quote for you. 

A: Yes, the price varies depending on how heavy and big the furniture is. 

A: We offer a 100% satisfaction guarantee. If you are not totally happy with our work, we will sort out what needs to be done.